Help / FAQ
Have a question? Try our handy FAQ below – click on a question to see each answer.
General Questions
Tips are not necessary. However, everyone loves to feel appreciated. If you feel your driver has done a great job, please feel free to do so. Alternatively, you can write a note to the company, offer them bottled water, or simply give them a hug and say thank you!
The damage allowance is standard on all rental orders, and is not refundable. It allows you to have a “final cost” before the event, and will eliminate any future bills for one chipped glass, or stained napkin. The only way you will get an additional bill for damage after the fact, is if there was an unusual amount of damage, or neglect while using our equipment: example leaving chairs out in the rain.
While we do not offer packages we will work within your budget. We realize every bride has her own vision for her special day, and we want everything to be tailored to your specific needs. Any of our sales team members will be happy to send you a personalized quote!
Immediately call our office (615) 298-9222. If it is after hours, there will be a prompt for the emergency hotline. These calls are answered 24-hours a day. In the event you are required to leave a message, someone will call you back. You can also call your sales person. Everyone’s cell phone number is listed on the website. We make all or our cell phones available for questions and issues that might arise. We want to hear from you so please do not wait until Monday. We’re here for you, and want your event to happen without an issue but in the event there is an issue we are available to do our best to fix it.
While we do our best to accommodate all rental requests, it is recommended that you reserve the rental items as soon as you know your event date and location. Typically, wedding rentals should be reserved 6 months in advance, while corporate functions may be reserved 1-2 months in advance. A signed contract and a 50% deposit is required to reserve your rentals.
We recommend you order between 10 to 15 percent more depending on the size of your event. You should account for a dropped fork or broken glass and make sure you have enough to accommodate your guests- even those that weren’t expected!
We accept additions to your order up to 24 hours before scheduled delivery. In the event that you cancel or partially cancel your order, we require notice of such cancellation as follows in order to process a full refund:
- For order cancellations amounting to 10% or less than the order total, notice of such cancellation is required at least two weeks prior to the scheduled delivery date.
- For cancellations exceeding 10% of the order total (“Major Cancellations”), notice of such cancellation must be provided at least 60 days prior to the scheduled delivery date.
- We offer refunds of 50% for cancellations made between 30-59 days prior to the scheduled delivery date.
If you are reserving a tent for a rain plan, we do require a 50% deposit to reserve the tent. You may cancel the tent up to 72 hours before delivery, and the remaining 50% will not be charged. This also applies to any tent accessories such as walls.
We give you the choice. We will set up all tables and chairs for a small fee of $1.00 per table and $0.50 per chair. The cost of setting up a tent and dance floor are included in the cost.
There is no need to wash any linens, dishes or glasses -the great part about rental, is we do all the washing for you! We do ask that you please scrape and stack the plates, and empty the glasses as well as put them in their appropriate racks. Please place the linens in a pile, do not put them in trash bags as they could mildew if wet or accidentally get thrown away!
Paying by check is most people’s preferred form of payment. In this situation, the Credit Card (Visa, Master Card, and American Express) is for security purposes only – similar to renting a car.
Yes. Late-night pick-ups and Sunday orders often require our team members to be paid for overtime hours. These fees cover the extra cost of labor.
We offer the highest level of customer service. It’s nearly impossible to offer great customer service until we understand your needs. For example, you would not want to order a dance floor for outside events without a subfloor. If you looked at a price list, and found a dance floor price, you would not be happy if you received a bill with a subfloor added. The truth of the matter is that most outside dance floors require a subfloor. Additionally, some of our competitors will list a price but this will not include all charges. For example, some might have a chair listed for $7.50. That price will often not include the chair pad which could be an additional $1.50. Other competitors do not include labor or delivery. After talking with you we will send you a quote which will give you a final price including, delivery, damage allowance and tax. We want you to understand all your final costs so you can budget accordingly.
Questions about our tents
Our tent prices include the standard set up and dismantling of the tent.
It depends on the type and size of event you are planning. The rule of thumb is 8-10 sq ft per person for a stand up cocktail party. For a sit down party you will need about 12-15 sq ft per person. This does not include space needed for dance floors, banquet tables and other equipment.
A Pole tent has poles in the middle of the tent to hold up the Vinyl. They look similar to a circus tent with peaks and are usually placed on flat grass since they must be staked into the ground. The space is somewhat compromised due to the poles in the center. Pole tents are typically cheaper because they cannot fit as many people and are quicker to install.
The size of a dance floor depends on the number of people and the type of dancing, but the rule of thumb is about 3 square feet per person.
Music City Tents “30 Wide”
30’ wide have “hip ends” and an angled top. They start as a 30 x 30 and go up in 15’ increments.
SIDEWALL OPTIONS: white or clear. French doors will work FAN OPTIONS: Clip- on or Pedestal
Music City Tents “High Peak” Tents/T- Can
10 x 10 & 20 x 20
10’ and 20’ wide frame tents are commonly used as cook tents or festival booth tents. We can create longer tents by adding an additional tent and guttering between the tents. This creates double tent legs where the tents touch. Either size can be added to in 10’ increments.
SIDEWALL OPTIONS: white, clear or mesh. FAN OPTIONS: Clip- on or Pedestal
Music City Tents “30 Wide” Gable End Tent
30’ Wide tents are Gable Ends and have and flat end so they can go directly up next to a building. Start as 30 x 30, go up in 15’ increments
SIDEWALL OPTIONS: white or clear. French doors will work FAN OPTIONS: Clip- on or Pedestal
Ask your sales person for other configurations
Music City Tents “40 wide”
40’ wide hip-end tents have a flat top with an angle on the sides. Start as a 40 x 40 and increase in 15’ increments. If you have a size limitation we can do 10’ increments as well- ask your sales representative about customizing. White or clear tops are an option.
SIDEWALL OPTIONS: white, clear or mesh. French doors will work FAN OPTIONS: Clip- on or Pedestal
Ask your sales person for additional configurations.
Music City Tents “40-wide Pole Tent”
40’ wide Pole Tents have a center pole every 20’. The picture is a 40’ x 80’. Starts as a 40 x 40, and increases in 20’ increments. These must be installed on grass or asphalt if we can drive stakes.
SIDEWALL OPTIONS: Cathedral FAN OPTIONS: Pedestal
Music City Tents “50 wide Gable Tent”
50’ wide gable end tents are straight across the top and flat on the ends. These tents can be placed against a building. They start as 50 x 30 and increase in 15’ increments. White or clear tops are an option.
SIDEWALL OPTIONS: white, clear or mesh. French doors will work FAN OPTIONS: Clip- on or Pedestal
Music City Tents “60-wide Pole Tent”
60’ wide pole tents have two poles that are 20’ from the side. The tent starts as a 60’ x 40’ and will go up in 30’ increments. The two poles are every 30’ off the initial 20’. In a 60 x 130 tent, there will be two poles at 20’, 50’, 80’ and 110’. The tent pictured is a 60’ x 70’.
SIDEWALL OPTIONS: cathedral. FAN OPTIONS: Pedestal
Music City Tents “20 Meter Loseberger Clear Span Tent”
Our 20 meter Losberger clear span structure is roughly 66 feet wide and can go 180 feet long.
Music City Tents “6 x 9 Marquee Tent”
The 6’ x 9’ Marquee tent is made to go over doors and be a connector to another tent. SIDEWALL OPTIONS: clear or white.
Music City Tents “10 x 5 Marquee Tent”
Marquee tents start as a 10’ x 5’, and can increase in size by 10’ or 5’ increments. They are typically used to go down stairs, or as a connector tent.
SIDEWALL OPTIONS: white, clear or mesh. FAN OPTIONS: Clip- on or Pedestal
Music City Tents “SaddleSpan”
40’ Saddle Span Tents are primarily used for concerts. They are open air tents, and do not have an option for sidewalls.
Music City Tents “French Doors”
French Doors- can be installed on 30’, 40’, 50’ wide Frame tents or the Losenberger Structure tent.